Customer service sometimes means dealing with angry, frustrated, or rude customers. How you deal with them could make or break your business.
Follow my five-step process for dealing with difficult customers.
Some customers are just plain difficult.
You know these customers.
Here are 7 insights that will help you gain the upper hand with difficult customers, regain their goodwill and keep their business.
Delivering great Customer Service is not just about answering questions.
Its about keeping those hard-won customers happy with their decision to do business with you and your company.
Building a tribe of repeat customers should always be your primary focus.
Knowing who your core audience consists of is critical for success.
Understanding the competition inside and out is one of the things that most very successful CEO’s did when they were first starting out.
By understanding your competition, you will not only see their strengths, but you will also identify their weaknesses.
Think of Up-selling as “Up-Servicing”. Surveys and research has found that offering products your customers might find useful is a proactive effort on your part that conclusively leads to increased satisfaction and loyalty.