Five-Steps to Deal With Challenging Customer Situations

Angry Face

Customer service sometimes means dealing with angry, frustrated, or rude customers. How you deal with them could make or break your business.

Follow my five-step process for dealing with difficult customers.

Up-Servicing: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons


Think of Up-selling as “Up-Servicing”. Surveys and research has found that offering products your customers might find useful is a proactive effort on your part that conclusively leads to increased satisfaction and loyalty.