Auditing Business Performance


Businesses owners are constantly searching for new strategies and techniques to help them grow faster and be more efficient.

There is a well established tool, with many variations, that is of immense help to any business, yet is ignored by many.

This is the performance audit.

Up-Servicing: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons


Think of Up-selling as “Up-Servicing”. Surveys and research has found that offering products your customers might find useful is a proactive effort on your part that conclusively leads to increased satisfaction and loyalty.

How Successful Entrepreneurs Handle Failure

Handling Failure

What separates the successful from the unsuccessful in business? Many characteristics and habits are common to those who excel in their entrepreneurial pursuits. How entrepreneurs handle failure is one area where perspective plays a powerful role.